Cultural differences: Clerk would not make eye contact with me. Only addressed my husband. I stepped away. Spouse completed check-in. Check-in just before midnight. Noted numerous damages: missing fireplace pane, carpet damaged in numerous areas, holes in ceiling, a kitchen table wobbly and unsuitable for use, a BR door (punched/kicked), etc. Took photos, slept, took more photos. During the business hours, had desk clerk physically walk through. Said he would let mgmt and maintenance know. Day after chk-out rcd an email bank alert; card charged $250. 11 days tried to reconcile directly, six calls, five emails later, asked our financial institution for claims adjustment. Verbal explanation: chg for damage to the fireplace and burn marks to the carpet. No fire by us. Will not be held responsible. No inv provided. Req inv. Rcvd 1 wk later. Inv only stated “Damage”. We had time stamped photography and the clerk who did a physical walk through and still we never once were contacted by the manager. 1 week later $150 returned as credit, but they still claimed we owed for the fire damaged carpet. With photograph justification MainStay Mgmt would not budge on final $100 cr. 12 days reasoning? We then filed a claim with WF. No one should have to deal with this type of misconduct. Needless to say, they have lost our future business. What would have happened had we not taken photos or involved the MainStay clerk or we didn’t have a financial institution that backs us up? Buyer beware.