This is the worst hotel experience I have ever encountered. From the min I arrived at the hotel till I left, I found the service provided by the staff EXTREMELY HORRIBLE. There is something wrong with the staff, and the hotel management has to look into why the staff seems so unhappy and rude. I was treated as if I owed them something. As a heads-up to anyone booking, there is no airport transfer provided by the hotel even if it mentions that it does.
The massage center in the hotel was even more shocking. After paying 360k dong for the massage, I offered some tips to the masseur. She refused saying it is too small and she demanded for a minimum of 200k dong in tips. She mentioned the hotel doesn't pay her for doing massages. I refused to give her such a big tip and she told me to leave! I was treated in such an inhospitable manner. It's really disgusting, the behavior of their staff.
Then the breakfast! Where do I start? Absolutely the worst I have ever seen. Bland, not fresh and there was even rotten worm infested fruits served on dish. Again, the staff serving the food & at the egg station were cold, unfriendly and rude.
Then finally, the only thing that was nice was actually the room itself. It is a pity as the room and view is actually nice. But the people working in this place really ruins it. As I work for a magazine, I made sure, that I will share about the deplorable disgusting treatment I received from this hotel via my platform.