We froze. Arrive about 8:30ish. The heat was not turned on in the room, prior to areival, which is fine. However, after TWO HOURS of the heat set to gull blast, as high as the max aettings would go....we were still freezing. And we were wearing layers from our ski clothes. Heated vests. Hand warmers. Went to the fron desk, and we got an extra blanket. Amd were told it was because we had a large room, it takes a long time. We even filled the jacuzzi with just hot water twice to try ro heat the room. We left the heat on high all night, and when we got up at 10am, the room was still freezing. Will not return, a cold room is not okay. Especially during a snow storm, and there were no other cars larked in the larking lot that night. The curtains in our room were also shredded, and i took a picture just in case they try to charge me.