The first impression means a lot . From the time I enter this property. I was not greeted as a guess who pre booked a room to stay. I was told by the front desk associate that I’m lucky to get there when I did. Because I got the last double bed room. I asked , what is the point of pre booking a room . If I was not going to have a room. The front desk associate says they don’t hold rooms. I didn’t escalate that issue. I just wanted a descent room to stay the 3 nights I had booked . So the associate asked for drivers license. She began to put in my information for the room . I signed the documents she provided. She only was giving me one key , but I requested 2 keys . she did give me two keys . I went to the room . I was immediately dissatisfied with what I saw. The room was filthy. The carpet was very dirty and smelled . In addition, the refrigerator was dirty, pillow was torn with black spots on it.
The floor area in the kitchen was so sticky. I went to the office and told the manager on duty. How bad the room condition. Only thing she could tell me . She would write down my complaints and issues and leave the note for property manager. After 3 days , i would think they would at least have someone come and clean the room . It was very upsetting, because as someone whose career is customer service based . This was very bad act of customer service. In addition, to have play my own house keeping, I came get towels and was told I have to bring used towels.