Everything was smooth ant anrrival/check-in until we got to our room, which we paid for an upgrade on. The HVAC was so loud it felt like the boiler/unit was under our specific room, and the floor was vibrating - it was way too loud to even try to think of sleeping. First we were told there were no more rooms to switch to by Tyler at front desk. Then after threatening to check-out and move hotels there were magically a couple more rooms available, some without working TVs or internet. We moved to a new room, after a very curt and unapologetic exchange with Tyler at the front desk when swapping keys, to get another room that was over 80 degrees for 3 straight days, despite us turning the thermostat to 68 degrees (lowest setting). We were told that the entire hotel was “stuck on heat” even though it had been in the 60s-70s for the week leading up to and during our stay. The property was gorgeous, the restaurant and bar staff were amazing, and the location was very convenient. However for the price, the experience with our room(s) was less than ideal.