My grandchildren were very much looking forward to a dip in the pool. But we were told the pool heater was not working and there was also a plumbing issue with that system and no one available to make repairs!!!!!! I would have booked differently just for these reasons!!!! But on top of that the breakfast was extremely limited!!! two cheap cereals, (not kid interested in) a waffle iron or white bread for toast. No juice, no fruit, no eggs, no pastries, no bagels, no yogurt, We ate someplace else. Note in the past this room has had coffee and open for use during the day not this time. Extremely disappointing
I understand Days Inn took over the facility just a few months ago. I have been bringing different grandchildren off and on since 2006 and probably won't be staying at this facility again!!!!!!!!!!!! You have a great location for the downtown area and the Santa train why are you chasing away customers with such poor amenities??
I very much feel a partial refund is very much needed!!!!!!