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Penha Longa Resort

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Escape to Penha Longa Resort, a luxury eco-certified haven near Pena Palace and Castle of the Moors. Tee up at the golf course, indulge in gourmet meals at one of 7 on-site restaurants or unwind with yoga classes and hiking/biking trails nearby. With helpful staff, free wired internet and amenities like an indoor pool and hot stone massages at Penha Longa Spa.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Pet friendly
  • Free parking
  • Internet access

Main amenities (12)

  • Daily housekeeping
  • Golf course
  • Near the beach
  • 7 restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools and indoor pool
  • Free children's club
  • 2 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
  • Children's pool

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
The current price is $318
$342 total
includes taxes & fees
Jun 6 - Jun 7

Why we love this property

Work and play paradise
This hotel offers 25 meeting rooms and a 24-hour business center. Guests can unwind at the spa, sauna, or 27-hole golf course after work.
Culinary paradise
Garden-view dining meets Portuguese cuisine across 7 restaurants. Vegan and vegetarian options available, including a crafted vegetarian breakfast.

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Executive Suite, 1 Bedroom, Resort View (Corner)

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Executive Suite, 1 Bedroom, Resort View (Corner)

  • Golf view
  • 92 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Family Suite, 2 Bedrooms, Golf View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Family Suite, 2 Bedrooms, Golf View

  • Garden view
  • 92 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds
  • Free wired internet

View all photos for Deluxe Room, Balcony

Deluxe Room, Balcony | View from room

Deluxe Room, Balcony

9.2 out of 10
Wonderful
(18 reviews)
  • Golf view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Room, Park View

Deluxe Room, Park View | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Deluxe Room, Park View

10.0 out of 10
Exceptional
(3 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Presidential Suite, 1 Bedroom, Resort View

Presidential Suite, 1 Bedroom, Resort View | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Presidential Suite, 1 Bedroom, Resort View

  • Resort view
  • 162 sq m
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Imperial Suite

Imperial Suite | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Imperial Suite

  • Resort view
  • 415 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds
  • Free wired internet

View all photos for Suite, 1 Bedroom, Balcony (Balcony)

Suite, 1 Bedroom, Balcony (Balcony) | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Suite, 1 Bedroom, Balcony (Balcony)

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 Bedroom, Balcony (Balcony)

Suite, 1 Bedroom, Balcony (Balcony) | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Suite, 1 Bedroom, Balcony (Balcony)

  • Resort view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Studio Suite, 1 Bedroom, Terrace (Terrace)

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Studio Suite, 1 Bedroom, Terrace (Terrace)

  • Resort view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Family Penthouse, 3 Bedrooms, Golf View

Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Family Penthouse, 3 Bedrooms, Golf View

  • Golf view
  • 192 sq m
  • 3 bedrooms
  • Sleeps 8
  • 3 Double Beds
  • Free wired internet

View all photos for Junior Suite, Resort View (Balcony)

Junior Suite, Resort View (Balcony) | Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Junior Suite, Resort View (Balcony)

9.0 out of 10
Wonderful
(2 reviews)
  • Golf view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

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About the neighborhood

Map
Estrada da Lagoa Azul, Sintra, 2714-511

What's nearby

  • Penha Longa Golf Course - 3 min walk - 0.3 km
  • Sintra Mountains - 5 min walk - 0.5 km
  • Lagoa Azul - 12 min walk - 1.0 km
  • Pena Palace - 12 min drive - 7.8 km
  • Guincho Beach - 13 min drive - 11.0 km

Getting around

  • Cascais (CAT) - 20 min drive
  • Humberto Delgado Airport (LIS) - 39 min drive
  • Estoril Station - 11 min drive
  • Rio de Mouro Station - 11 min drive
  • Algueirão-Mem Martins Station - 12 min drive
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)

Restaurants

  • ‪Coffee Box - Arcádia - ‬8 min drive
  • ‪Nespresso Boutique - ‬8 min drive
  • ‪Sushi Fashion - ‬8 min drive
  • ‪Sabores Do Churrasco - ‬8 min drive
  • ‪McDonald's - ‬7 min drive

About this property

Penha Longa Resort

Penha Longa Resort puts you within a 10-minute drive of Quinta da Regaleira and features a golf course and a free kids' club. Guests can visit the spa to be pampered with hot stone massages, body wraps, or facials, and Penha Longa Mercatto, one of 7 restaurants, serves Italian cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include 3 outdoor pools, an indoor pool, and a poolside bar. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 204 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the cruise terminal, airport, and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 55 lbs per pet)*
    • Service animals welcome
    • Specific rooms only, restrictions apply*
    • Food and water bowls available
WIFI

Internet

    • Free wired internet access in public areas
    • Free wired internet access in rooms
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Free covered onsite valet parking
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Train station shuttle*
    • Cruise terminal shuttle*
DONE

Offsite

    • Beach shuttle*
    • Shopping center shuttle*
    • Casino shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 7 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Mini golf
  • Playground
  • Supervised childcare (surcharge)
  • Trampoline
  • Children's menu
  • Children's games
  • Toys
  • Art supplies
  • Children's books

What to do

  • Beach shuttle (surcharge)
  • Tennis lessons
  • Fitness classes
  • Yoga classes
  • Racquetball/squash
  • Golf lessons
  • Golfing
  • Mini golf
  • Hiking/biking trails
  • Shopping
  • Pool table
  • Beach nearby
  • Mountain biking nearby
  • Horse riding nearby
  • Surfing/body boarding nearby

Working away

  • 24-hour business center
  • 25 meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach shuttle (surcharge)
  • Bicycle rentals
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1992
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Piano
  • Health club
  • Golf course on site
  • Golf driving range on site
  • 3 outdoor pools
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lockers available
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Elevator door width (inches): 39
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 43
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Wheelchairs available on site
  • Magnifying mirror
  • Lowered electrical outlets in bathroom
  • Visual fire alarm
  • Doorbell and phone notification
  • Lever door handles
  • Stair-free path to entrance
  • Area rugs in room

Room amenities

Be entertained

  • 26-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Turndown service
  • Egyptian cotton sheets
  • Memory foam mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony
  • Individually furnished and decorated

Freshen up

  • Separate bathtub and shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free wired internet
  • Phone
  • Desk chair

Food and drink

  • Free bottled water
  • Children's dinnerware

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Mobile key entry

Special features

Spa

Penha Longa Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including hydrotherapy and thalassotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

Penha Longa Mercatto - Overlooking the golf course and garden, this restaurant specializes in Italian cuisine and serves breakfast and dinner. A children's menu is available. Reservations are required.
Arola - Overlooking the golf course, this restaurant specializes in Portuguese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open select days.
Midori - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. 1-star Michelin rating. Reservations are required. Open select days.
Spices - Overlooking the garden, this restaurant specializes in Pan-Asian cuisine and serves dinner only. A children's menu is available. Reservations are required. Open select days.
LAB by Sergi Arola - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. 1-star Michelin rating. Reservations are required. Open select days.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Penha Longa Resort is listed in the 2021 Travel + Leisure 500.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 3 nights. This tax does not apply to children under 13 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 155 per vehicle (one-way, maximum occupancy 2)
  • Cruise ship terminal shuttle, train station pick-up, and train station drop-off service is offered for an extra charge
  • Beach shuttle, casino shuttle, and shopping center shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 65 per night

Pets

  • Service animals exempt from fees
  • Pet deposit: EUR 175 per stay
  • Pets are allowed for an extra charge of EUR 125 per accommodation, per stay, plus a one-time cleaning fee of EUR 125

Pool, spa, & gym (if applicable)

  • Guests under 12 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Long-term renters welcome.
This property uses solar energy.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 281

Also known as

Penha Longa
Penha Longa Resort
Penha Longa Resort Sintra
Penha Longa Sintra
Penha Longa Hotel & Golf Linho
Penha Longa Hotel And Golf Resort
Penha Longa Resort Portugal/Linho
Penha Longa Resort Hotel
Penha Longa Resort Sintra
Penha Longa Resort Hotel Sintra

Frequently asked questions

Does Penha Longa Resort offer free cancellation for a full refund?

Yes, Penha Longa Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Penha Longa Resort?

Yes, there are 3 outdoor pools, an indoor pool, and a children's pool.

Are pets allowed at Penha Longa Resort?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 55 lbs per pet. There's a charge of EUR 125 per accommodation, per stay, and there's also a deposit of EUR 175 per stay. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Penha Longa Resort?

Yes, there's free self and valet parking. Electric vehicle charging is available.

Is airport shuttle service offered by Penha Longa Resort?

Yes, an airport shuttle is available. The charge is EUR 155 per vehicle one-way.

What are the check-in and check-out times at Penha Longa Resort?

You can check in starting at 3 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in are available.

Is there an onsite casino at Penha Longa Resort?

No, this hotel doesn't have a casino, but Estoril Casino (10-min drive) is nearby.

What is there to do at Penha Longa Resort and nearby?

Have fun with onsite activities like cycling and hiking, and practice your swing on the golf course. Additional recreation onsite includes fitness classes, racquetball/squash, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Penha Longa Resort also has an indoor pool, a sauna, and a steam room, as well as an arcade, a picnic area, and a garden.

Are there restaurants at or near Penha Longa Resort?

Yes, there are 7 onsite restaurants, featuring Italian cuisine and garden views.

Does Penha Longa Resort have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Penha Longa Resort like?

Penha Longa Resort is a short 3-minute walk from Penha Longa Golf Course and 8 minutes' walk from Sintra Mountains.

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Reviews

Penha Longa Resort Reviews

9.2

Wonderful

9.6

Cleanliness

9.2

Location

9.2

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • The pool was a perfect way to finish the day and the indoor pool and spa facilities were amazing. (6 reviews)
  • The property's breakfast was phenomenal and superb, with many guests praising its quality and variety. (5 reviews)
  • The spa facilities were top of the line and the experience was amazing. (4 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Breakfast
Golf
Food
Restaurant
Luggage
Amenities
Children
Location

Reviews

Verified

10/10 Exceptional

Absolutely amazing experience, from the views to the staff to the property! We had a splendid time and cannot wait to return! The food service is 5 stars - thank you so much for the hospitality
Views were gorgeous
Rosy, 7-night trip
Verified

10/10 Exceptional

Everything about my stay was just perfect. The staff were incredibly friendly and helpful. The room was clean, quiet, and comfortable. The grounds are enormous and one can literally lose oneself walking in nature around the golf course. There are five great restaurants on property. And the location, midway between Centra and Cascais is perfect.
Philip, 4-night trip
Verified

10/10 Exceptional

Excellent service. Friendly and efficient.
Sayeed, 5-night trip
Verified

10/10 Exceptional

The customer service was amazing! All the crew were extremely friendly and helpful. Hotel was very clean. The spa and the pool are top of the line. We had an amazing experience at Pehna Longa Resort!
Ali, 8-night trip
Verified

10/10 Exceptional

Beautiful place, wonderful staff
Scout, 1-night trip
Verified

10/10 Exceptional

Luxury hotel with good service. Beautiful swimming pools. A small church inside the hotel area. So special and pretty.
Polly, 1-night trip
Verified

8/10 Very good

The property is one of the original monasteries of Portugal. All aspects of the facilities were excellent clean, neat, and easy access to all amenities. The room was beautiful with great view of the hills and surrounding geography. In general the staff was very good to excellent always helpful.
Phil, 4-night trip
Verified

10/10 Exceptional

Beautiful clean and friendly staff
SAVITRI, 2-night trip
Verified

10/10 Exceptional

Great property that is well maintained. Super quick check-in. Large fitness facility and several pools.
Jennifer, 1-night trip
Verified

10/10 Exceptional

The service is excellent and the hotel staff are very very friendly! I love it when you have a first name basis with the staff. The onsite restaurants are excellent! I would definitely return to this hotel.
Tom, 2-night trip
Verified

10/10 Exceptional

Lovely Quiet Property with Good Selection of Restaurants and warm welcoming staff
rajesh, 3-night trip
Verified

10/10 Exceptional

Definitely a retreat resort away from the city. Located closed to Sintra downtown (10-15min driving), sits on golf course that is fun to walk around. Two pool family and adult (both cold not heated). Rooms are spacious, breakfast is great but can get busy as it’s popular. Staff are friendly and incredibly helpful and most speak good English. Highly recommend.
Moustapha, 7-night trip
Verified

10/10 Exceptional

Great staff

The resort is great with very friendly staff! I would highly recommend.
Alex, 3-night trip
Verified

8/10 Very good

Great location, well appointed beautiful and clean. Comfortable beds etc.
Susan, 5-night trip
Verified

10/10 Exceptional

We loved Ritz Carlton Penha Longa. Excellent hotel with beautiful room, great pool and spa and a golf course, if that is your thing. Convenient to both Sintra and Cascais. 2 different Michelin starred restaurants on property and a very nice breakfast.
Steven, 2-night trip
Verified

10/10 Exceptional

Beautiful grounds and spacious rooms. Staff top notch. Comfortable.
Verified

10/10 Exceptional

Amazing staff and great property. True 5 star service - they are amazing people. My kid made friends with so many of the staff.
Bhavika, 1-night trip
Verified

10/10 Exceptional

Beautiful place!

Place was amazing. Staff always accommodating. Quiet and relaxing. Pool was a perfect way to finish the day. You would not be disappointed.
Mark, 3-night trip
Verified

10/10 Exceptional

We had a wonderful stay here. Even though it was pouring rain the whole time, we loved all the amenities that were offered at Penha Longa. The staff were incredibly helpful and very kind. Every single one we came in contact with. The indoor pool and spa facilities were amazing! The beautiful chocolate were so special and we bought lots to take home. Our Junior Suite was comfortable and the room service was quick and very good for the kids. We loved our stay and would have loved to stay much longer. Great hotel!
Richard Allen, 2-night trip
Verified

10/10 Exceptional

Babymoon perfection

The staff at Penha Longa were fantastic. Everyone was very accommodating and helpful. We spent 4 nights here for our Babymoon and were really pleased with our choice to stay here. My husband played 3 rounds of golf and I went to the spa for multiple treatments during the week. The food at the various restaurants was fantastic as well; we ate at Mercatto twice! We will definitely be back.
Main pool
Main pool
Spa pool area
View from entrance of hotel
Carly, 4-night trip
Verified

10/10 Exceptional

A true five star hotel

Our stay at Penha Longa was absolutely lovely. The service and the hotel were top to the finest details. We enjoyed our holiday with our toddler and never felt this welcomed. It really warmed our hearts to see how everyone paid attention to our little one. The hotel is located in such a beautiful venue and there was plenty of activities to do, our favorites were the spa and buggy rides. We will definitely return!
Heidi, 3-night trip
Verified

10/10 Exceptional

I cannot give enough positive accolades for my stay. The resort is stunning, all the food was modestly priced and exceptional. I didn’t have a single bad meal. The rooms were spacious and beautiful, and the pools were great! Especially the staff was exceptional. Each restaurant we dined in did not disappoint, you don’t even have to leave. Only gripe is the several day Indian wedding blaring their music during their festivities our entire stay. Could have done without that experience.
Elora, 3-night trip
Verified

10/10 Exceptional

The room was nice and clean, good temperature. I love how spacious the room was, well distributed, with mirrors, a balcony overlooking the garden and the mountain. We had access to juice, sodas and water in the refrigerator. The staff was very friendly. They brought our luggage up to the room.
Yanick, 1-night trip
Verified

10/10 Exceptional

Happy Time

From the check in reception to check out the customer service was exceptional. Everyone was engaged and genuinely happy to assist. They were also happy to have a conversation at any time. The staff makes you feel welcomed and are truly happy with their roles and opportunities to assist in any way. The only other place I've experienced such pure genuine customer service was Jade Mountain in Saint Lucia.
Ricky, 5-night trip
Verified

6/10 Good

The hotel is big and relatively dated. We had a lot of small issues which might have been because it was high season and busy. However, every day we had to ask for our toilet to be fixed because it leaked. It was never fixed and it was only the last day we were asked if we wanted a different room. Also, we gave our laundry the day before leaving and brought to the front desk and told them we were leaving and it needed to be ready for our departure the next day. Not only was it not ready but it hadn’t even gone to the wash. When we got it back it was mixed with someone else’s dirty clothes. The staff apologised and gave me a free nights worth of loyalty points from Marriott which was nice but I haven’t received them yet, but I assume I will in due course. I think the hotel is too big and too dated to be five stars. They had some really good staff and some really average staff. I don’t think there is much value for money here.
Jacob, 7-night trip