6/10 Bueno
19 de marzo de 2025
Pictures misrepresent
This place was not the hotel I saw in the pictures. I realize that they are meant to put yhe hotel in a positive light but I thought I was staying in a very different hotel. I paid extra for the jacuzzi room but I was afraid to use it. There were calcium stains all through the jacuzzi which gave the appearance it was dirty. There were holes in the sides of it that should have been covered. I simply could not make myself use it. I checked in on a Wednesday and the hotel was 80% unoccupied. We were the only two people there for several days but the staff was completely indifferent to us. You would think with fewer guest at the hotel that the guest you do have would get more attention but that certainly was not the case. All but one of the staff completely ignored us and when I asked one young lady a question she was very passive aggressive in her response and pointed me to the office to get my question answered. Mind you, we were the only two people at the restaurant/pool area but she acted like I was interrupting her very busy day. I made my complaint known and someone quickly apologized but also made excuses for the young staff member saying it wasn't her job. ONCE AGAIN, we were the only two people there. She should have made an effort to earn a tip. The place is beautiful when lit up at night. The restaurant food was just bad though and the drinks were so watered down that they couldnt be called alcohol. I had a pina colada that had no rum and served with a LEMON SLICE!
Brian
Brian, viaje de 3 noches
Opinión verificada de un huésped de Hoteles.com
