4/10 Regular
23 de febrero de 2025
A cold reality check.
The hotel is on the edge of the French Quarter. Generally the hotel is run pretty well but it seems understaffed. When one needs someone to help there is no one around or you have to go downstairs to the lobby, The thermometer in our room was not operating properly and we were told someone would have to come during the day to look after it, We did not want someone poking in our room while we’re out. Got back thst night and complained about lack of heat snd was told they wanted us to switch our room. I asked why I didn’t get a call on my cell phone about this and did not receive a satisfactory response. They had my cell number. It was too late for us to get our things ready to move that night. We did it early the next day, By that time my wife had caught a cold after no heat in our room for two nights. Other things like this occurred. The hotel needs closer contact from management. Other similar things transpired.
Bruce
Bruce, viaje de 4 noches
Opinión verificada de un huésped de Hoteles.com
