2/10 Mediocre
14 ago. 2025
Do Not Stay Here
After driving across country to this place. No sheets for sofa bed which was in broken down condition, No supplies in kitchen. No microwave, no coffee pot, no cooking utensil etc. they wanted us to rent them or go to the Dollar Store to purchase. The room door did not latch or lock. No staff at front. We left the next morning though were booked for multiple nights. Tried to check out but there was no staff to check out with. Called the number on the lobby phone. They informed us it was a holiday so they were closed?!! Call back on Monday. It was Friday. Book another hotel. Returned the next day and was booked out. The person at desk could not check us out for a previous day nor credit us. Only manager could. Called manager on Mon. He couldn’t credit us either b/c of hotels.com reservation. So, being charged for 7 nights instead of 1. Been waiting since July 16 for a response/ refund from Hotels.com
Sarah
Sarah, viaje de 7 noches en familia
Opinión verificada de un huésped de Hoteles.com