6/10 Bueno
14 de agosto de 2025
Worst hotel experience ever had.
The staff was nice and helpful. However, excuses were made instead of apologies when obvious flaws negatively affected my stay:
1. The air conditioner was too high for me to reach and 85 in the room -staff said the room was old and so it had no remote;
2. there were huge, flying insects all over my room and the hotel - Staff said, "There are bugs in the desert (shrug)".
3. Although he told me the room he gave me was "brand new", the bathroom floor had muddy shoe prints and the walls were bare sheet rock with no paint.
4. The refrigerator whined high pitch all night and the microwave would not open.
5. Booking this hotel with hotels.com gave me no option to search for or choose a handicap or downstairs room.
6. There was so little parking, my only choice given was half mile away (cant do - I am disabled), or the janitors spot so close to a fence and a ladder and items, I was worried about fitting in and out. Staff said he could move his car, and I could take his spot, but then witbout talking to me again, he went inside and didnt help or move at all.
7. There were no available plugs for phone charging on bed. I had to plug it in 5 feet away by unplugging a lamp.
8. Also, electric old, so you cant use the hair dryer or the bathroom plugs while running the ac, and they left a note (paraphrasing): "dont do it or blow the breakers in building. "
9.heard others
rated a 6, but it was not. Should have been a 3 at most.
One good : the bed was clean/comfy enough.
Marina
Marina, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com