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Best Western Palace Hotel & Casino

4.0 star property
Douglas beachfront hotel with spa and casino

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Photo gallery for Best Western Palace Hotel & Casino

On the beach
2 restaurants, breakfast served
Indoor pool, sun loungers
Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi
Exterior
Perched by the sea, Best Western Palace Hotel & Casino offers a unique blend of relaxation and entertainment. Unwind at the spa or try your luck at the casino, then savor breakfast with ocean views from one of two restaurants. With an indoor pool, business center, and helpful staff nearby guests can make this hotel their own private oasis.

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Casino
  • Bar
  • Connecting rooms available
  • Pool
  • Gym

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • Casino
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Self parking
  • Hot tub

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Elevator
The current price is $113
$118 total
includes taxes & fees
Sep 1 - Sep 2

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Twin Beds, Non Smoking, Sea View

Standard Room, 2 Twin Beds, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking, Sea View

8.0 out of 10
Very good
(9 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
Electric kettle
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, Sea View

7.8 out of 10
Good
(11 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Sofa bed
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
Electric kettle
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

7.2 out of 10
Good
(13 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
Electric kettle
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

7.4 out of 10
Good
(9 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
Electric kettle
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking, Sea View

7.0 out of 10
Good
(10 reviews)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Private bathroom
Shower/tub combination
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed

Similar properties

Interior

The Empress Hotel

  • Free breakfast
  • Parking available
  • Free WiFi
  • Restaurant
8.4 out of 10, Very Good, 830 reviews
The price is $141
$148 total
includes taxes & fees
Sep 2 - Sep 3
The Empress Hotel
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About the neighborhood

Map
Central Promenade, Douglas, England, IM2 4NA

What's nearby

  • Douglas Beach - 1 min walk - 0.2 km
  • Palace Casino - 1 min walk - 0.2 km
  • Gaiety Theatre - 13 min walk - 1.1 km
  • Tynwald - 19 min walk - 1.6 km
  • Manx Museum - 19 min walk - 1.6 km

Getting around

  • Isle of Man (IOM) - 23 min drive
  • Douglas Ferry Station - 22 min walk

Restaurants

  • ‪Frank Matcham’s - ‬11 min walk
  • ‪Sam Webbs - ‬13 min walk
  • ‪Marmaris - ‬9 min walk
  • ‪Cafe Villa - ‬11 min walk
  • ‪Terminus Tavern - ‬11 min walk

About this property

Best Western Palace Hotel & Casino

Best Western Palace Hotel & Casino is a great choice for your beach stay in Douglas. The indoor pool provides fun for everyone, while guests in the mood for pampering can indulge in spa services at the spa. Paragon Restaurant, one of 2 restaurants, offers ocean views and serves breakfast, lunch, and dinner. A casino, a bar/lounge, and a health club are other highlights. Fellow travelers say great things about the helpful staff.

Languages

English, Filipino, French, Italian, Polish, Portuguese, Spanish

More about this property

VISIBILITY

At a glance

Hotel size

    • 133 rooms
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 4:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Onsite self parking (GBP 4 per day)
    • Wheelchair-accessible parking on site
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's menu

What to do

  • On the beach

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1965
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • Health club
  • An indoor pool
  • Casino
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
ROOM

Room amenities

Be entertained

  • LED television
  • Digital TV channels

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
STAR_OUTLINE

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa.

Dining

Paragon Restaurant - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately GBP 12.95 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Self parking costs GBP 4 per day

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Barclaycard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

BEST WESTERN Palace Casino
BEST WESTERN Palace Casino Douglas
BEST WESTERN Palace Hotel
BEST WESTERN Palace Hotel & Casino
BEST WESTERN Palace Hotel & Casino Douglas
BEST WESTERN Palace Hotel Casino
BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Best Western Palace Hotel And Casino
Best Western Palace Hotel Douglas
Best Western & Casino Douglas
Best Western Palace Hotel Casino Douglas
Best Western Palace Hotel & Casino Hotel
Best Western Palace Hotel & Casino Douglas
Best Western Palace Hotel & Casino Hotel Douglas
HELP_OUTLINE

Frequently asked questions

Is there a pool at Best Western Palace Hotel & Casino?

Yes, there's an indoor pool.

Are pets allowed at Best Western Palace Hotel & Casino?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Best Western Palace Hotel & Casino?

Yes. Self parking costs GBP 4 per day.

What are the check-in and check-out times at Best Western Palace Hotel & Casino?

Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Best Western Palace Hotel & Casino?

Yes, there's a casino.

What is there to do at Best Western Palace Hotel & Casino and nearby?

Best Western Palace Hotel & Casino has a casino and a spa, as well as an indoor pool and a steam room.

Are there restaurants at or near Best Western Palace Hotel & Casino?

Yes, there are 2 onsite restaurants, featuring ocean views.

What's the area around Best Western Palace Hotel & Casino like?

Best Western Palace Hotel & Casino is on Douglas Beach, a short 1-minute walk from Palace Casino and 12 minutes' walk from Gaiety Theatre.

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Best Western Palace Hotel & Casino Reviews

Reviews

7.4

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Popular mentions

Room
Service staff
Breakfast
Restaurant
Location
Food
Ocean view
Bed
Value
Casino

Reviews

10/10 Exceptional

Night in the Isle of Man

The room was great
Bryan, 1-night trip

10/10 Exceptional

Great hotel
Robert, 2-night trip

10/10 Exceptional

Fantastic staff

This hotel is amazing. Have stayed here approximately 10 times absolutely amazing friendly and helpful staff. Food id nice breakfast all you can eat. Rooms clean and tidy cant fault them. Will be back soon 😊
Malcolm, 9-night trip

10/10 Exceptional

Great hotel but not cleaning the rooms for 3 days is disgusting
steven, 3-night trip

6/10 Good

Rooms are comfy and clean, we’ve been coming here for around 30 years and the communal areas are in a terrible unclean state and smell, new carpets and a lick of paint wouldn’t go a miss. Travel lodge will take over in 2027 if they don’t address it.
Stewart, 3-night trip

8/10 Very good

Shabby from outside noise most of night from fans at back of hotel Bar is modern Breakfast self service plenty of choice Pool and spa area well kept was lovey till 6 boys came in jumping in the pool jumping on each other and screaming echoed round the whole area no adult supervision prob about 10 yrs old
2-night trip

10/10 Exceptional

Loved the whole experience staff were brilliant all of them
Garry, 3-night trip

10/10 Exceptional

Great place

Nice stay, the hotel was not that easy to navigate but got the hang of it, staff helpful with on site restaurants/bar/casino. Comfortable beds, everything you need in the room. The only thing I could say negative about this hotel was the well worn carpets, otherwise a great base for tripping about with a really good breakfast & we had a evening meal there which was delicious & good value)))
Patricia, 3-night trip

8/10 Very good

It was good.
Harsh, 3-night trip

6/10 Good

The location of the hotel is too far out from the centre
3-night trip

6/10 Good

Tired decor

The bathroom was a problem- couldn’t run a bath as the tap was faulty. Toilet flush button required some strength to push. Nescafé on hospitality tray- stuck in the 70s… All in all, this hotel needs a revamp.
Lisa, 2-night trip

2/10 Poor

Not the greatest

This hotel is really outdated. There isn't any AC, the walls are really thin, musty, our toilet was broken, the furniture is run down, in dire need of upgrades. Most of the buildings in IOM are old, but for the price, there needs to be upgrades. The breakfast buffet is average, it was just convenient for us.
elaine, 1-night trip

8/10 Very good

Whilst it may feel a little dated and can be a little noisy in the evening, the facilities are good, and well kept. The beds were firm but comfortable and the pool & spa were very enjoyable. It’s also well positioned over the bay and within easy walk of the heart of Douglas.
Douglas, 2-night trip

6/10 Good

March 2025 visit

Good service, hotel and facilities (espially showers) coyld donwith modernising
Kevin, 1-night trip

8/10 Very good

2 nights stay

Second time I’ve stayed here and the room looking out to sea was a good improvement over the one facing the car park. It was a bigger room that seemed more modern and had amazing views of the Douglas bay. Breakfast is self serve and has most things you’d want from cereal, fruit, yoghurts, juices etc to full English so perfect for most needs. There’s a few restaurants on site and I’m sure you can find something to suit, I ate in the main restaurant and had the carvery both nights which was ok.
View from the room
Lloyd, 2-night trip

6/10 Good

The building is now very tired and would benefit from a complete refurbishment. It would probably be better to demolish it and start again. The staff were very cheerful and then rooms very clean. The breakfasts were very good.
Michael, 7-night trip

6/10 Good

Typical best western hotel, run down in lots of areas, threadbare corridor carpets etc but the room was clean and the bed was comfortable. Expensive for what it is but adequate for a night or two! Has its own parking behind the hotel which is useful for parking motorbikes etc from plain view.
Tony, 1-night trip

10/10 Exceptional

Ideally located
Kenny, 1-night trip

8/10 Very good

.
Benjamin, 2-night trip

10/10 Exceptional

Really good hotel with great facilities enjoyed my stayband will definitely stay again next time.
Gareth, 2-night trip

8/10 Very good

Good

Very clean,ideally situated,friendly and helpful staff but boy does it need a referb !!!Worn carpets etc. Aside from that i would recomend it.
Paul, 1-night trip

10/10 Exceptional

Great Hotel, a bit dated in parts but still very good. Food was good, rooms clean and staff very friendly and helpful
Fintan, 2-night trip

8/10 Very good

It was convenient and plenty to do including swim, gym, bingo, casino, cinema. Breakfast was excellent. Staff were friendly.
Carol, 3-night trip

10/10 Exceptional

Loved it, always stay here when in IOM.
Norma, 5-night trip

8/10 Very good

Very nice and convenience hotel , very friendly staff, really happy with this hotel 😎
Arkan, 1-night trip