2/10 Mediocre
28 jul. 2025
Frustrating Stay.Needs Better Management and Clean
I stayed at Portside Resort recently and was very disappointed. Booking was easy, and I got friendly reminder texts before arrival. But when I got there on Saturday, the office was closed—I later found out they don’t work weekends. I had to go to another address to pick up the keys, which was confusing since I hadn’t been given any clear instructions or a map of the resort.
I paid ahead for parking and pool bracelets, but I never got the pool gate code. I had to rely on other guests to share it, which made the bracelets feel like a waste of money. The condo itself was spacious and had a kitchen and washer/dryer, which I appreciated, but it was not very clean. The beds and bathrooms were clean, but the floors were sandy, and the carpets clearly hadn’t been vacuumed properly. I had to sweep and mop by hand every night—and the water was black each time. The vacuum didn’t work, and we noticed our feet getting dirty from the floor. We also saw two cockroaches, and I have a photo of one.
There was no working Wi-Fi, even though a username and password were provided in the room. Nothing showed up when I searched for the network, and the front desk had no info to help. That was especially frustrating since I had brought tablets for my kids.
The location itself is great—quiet and not too crowded—but the lack of communication, poor cleanliness, and missing amenities made this stay feel overpriced and disappointing.
Nataliya
Nataliya, viaje de 9 noches en familia
Opinión verificada de un huésped de Hoteles.com