Our stay at Sonesta ES Suites Charlotte Arrowood was not the best. Upon arrival, our room smelled very musty, and did the entirety of our stay unless we cranked the AC super low. The bathroom had broken tiles that would move when you walked over them, the bathroom door was water damaged and the soap left near the sink was already used. The dishes in the kitchen area were also not clean, so we had to clean them ourselves before use. We did not have enough towels (were provided two SMALL bath towels), and simply asked for another, but the hotel front desk said there were not any available. I don't think three SMALL towels for two people is much to ask for. The staff was generally rude, short and there were always people hanging around the front area inside and outside. Plug ins in the nightstands were super loose and would hardly hold a plug in. No chair for the desk. Overall just not up to par for the price we paid. We would not stay here again.