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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Mountain hotel within easy reach of Gatlinburg Space Needle

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby
Lobby
Free daily buffet breakfast
Exterior
Nestled near the Gatlinburg Space Needle, SureStay Plus Hotel by Best Western Gatlinburg offers a warm welcome with free continental breakfast and a business center. Enjoy the seasonal outdoor pool, unwind in the lobby with coffee or tea, and appreciate helpful staff who have left a lasting impression on previous guests.

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Air conditioning
  • Free parking
  • Free WiFi

Main amenities (8)

  • Housekeeping (on request)
  • Seasonal outdoor pool
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Vending machine
  • TV in a common area

Feel at home (6)

  • Microwave
  • Private bathroom
  • Television
  • Coffee/tea maker
  • Blackout drapes/curtains
  • Elevator
The current price is $62
$70 total
includes taxes & fees
Dec 10 - Dec 11

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(89 reviews)

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.8 out of 10
Good
(44 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Sofa bed - double
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.4 out of 10
Very good
(7 reviews)

Highlights

Balcony
Air conditioning
Heating
Mini-fridge
LED TV
Blackout drapes/curtains
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Mini-fridge
Dining table
LED TV
Sofa bed - double
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)

Highlights

Balcony
Air conditioning
Heating
Refrigerator
LED TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(38 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Refrigerator
Dining table
LED TV
Sofa bed - double
  • Sleeps 4
  • 1 King Bed

Similar properties

Seasonal outdoor pool

Crossroads Inn & Suites

  • Pool
  • Free breakfast
  • Free parking
  • Free WiFi
8.6 out of 10, Excellent, 1,438 reviews
The price is $70
$89 total
includes taxes & fees
Nov 12 - Nov 13
Crossroads Inn & Suites
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About the neighborhood

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738

What's nearby

  • Gatlinburg Convention Center - 11 min walk - 0.9 km
  • Gatlinburg Space Needle - 12 min walk - 1.0 km
  • Gatlinburg SkyPark - 12 min walk - 1.0 km
  • Ripley's Aquarium of the Smokies - 19 min walk - 1.7 km
  • Ober Gatlinburg Ski Resort and Amusement Park - 4 min drive - 3.6 km

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬11 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Mellow Mushroom - ‬10 min walk
  • ‪Smith & Son Corner Kitchen - ‬12 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

SureStay Plus Hotel by Best Western Gatlinburg puts you in a great location, within a 15-minute walk of Great Smoky Mountains National Park and Gatlinburg Convention Center. Guests can take a dip in the seasonal outdoor pool, and free perks include WiFi, self parking, and buffet breakfast daily between 6:30 AM and 9:30 AM. Also, Gatlinburg Space Needle and Gatlinburg SkyPark are within a 15-minute walk. The helpful staff and breakfast get great marks from fellow travelers.

At a glance

DONE

Hotel size

    • 52 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited
    • Onsite parking includes off-street options
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area

What to do

  • Ski lifts nearby

Working away

  • Business center

Services

  • 24-hour front desk
  • Pool loungers

Facilities

  • Television in common areas
  • Seasonal outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Closed captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • 44-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Mini-fridge
  • Microwave

More

  • Housekeeping (on request)
  • Access via exterior corridors

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • The seasonal pool is open from May to September
  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, Discover, Diners Club, JCB International
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Is there a pool at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, there's a seasonal outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at SureStay Plus Hotel by Best Western Gatlinburg?

Sorry, pets aren't allowed.

Is parking offered on site at SureStay Plus Hotel by Best Western Gatlinburg?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at SureStay Plus Hotel by Best Western Gatlinburg?

You can check in starting at 3 PM. Check-out time is 11 AM.

What is there to do at SureStay Plus Hotel by Best Western Gatlinburg and nearby?

Have fun with nearby winter activities like skiing. SureStay Plus Hotel by Best Western Gatlinburg also has a seasonal outdoor pool.

Does SureStay Plus Hotel by Best Western Gatlinburg have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around SureStay Plus Hotel by Best Western Gatlinburg like?

SureStay Plus Hotel by Best Western Gatlinburg is located by the river in Downtown Gatlinburg, a short 3-minute walk from Great Smoky Mountains National Park and 19 minutes' walk from Ripley's Aquarium of the Smokies. Travelers say the area is walkable and ideal for skiing.

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Reviews

SureStay Plus Hotel by Best Western Gatlinburg Reviews

8.4

Very Good

8.2

Cleanliness

8.0

Amenities

8.6

Staff & service

8.0

Eco-friendliness

8.0

Property conditions & facilities

What guests liked

  • Breakfast options were great with a variety of choices including fresh pancakes made by an auto pancake maker. (89 reviews)
  • Dining options were within walking distance and convenient for guests. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Breakfast
Location
River
Balcony
Bed
View
Creeks
Shower

Reviews

10/10 Exceptional

Excellent hotel, location is a short walk to shops but it’s at the quiet end of town. Room was large and clean and the breakfast was good All round a great hotel
Antony, 2-night trip

10/10 Exceptional

The hotel staff was amazing, very helpful, nice, & made my stay here even more better.
Lawrence, 1-night trip

10/10 Exceptional

Great place

Clean, quiet and comfortable. Breakfast is always great and the staff are wonderful. We have been coming here for years and will continue to stay during our Gatlinburg trips
Brian, 1-night trip

10/10 Exceptional

It's on the river and always a treat to enjoy coffee on the patio.
Byron, 1-night trip

8/10 Very good

Room was clean, staff was friendly. Hotel close to town.
Patty, 4-night trip

10/10 Exceptional

Excellent

Room was spacious and beds were comfortable. It was a great motel
joseph, 4-night trip

10/10 Exceptional

Clean! Great rooms, good breakfast.
Nelson, 1-night trip

8/10 Very good

Beds were decent. Breakfast was decent for being included for free. Place seemed a little dated but the balcony was nice and it suited our needs for a place to sleep at a less expensive price point. Great location off the main strip. I would stay here again.
Nichole, 1-night trip

4/10 Fair

Old building and poorly maintained.
Temis, 1-night trip

10/10 Exceptional

Staff at check in and breakfast were great!
Debbie, 1-night trip

10/10 Exceptional

Good hotel, reasonable price.

The location of this hotel is perfect. Close enough to everything but isn't on main road, therefore, was quiet. We loved the balcony with the river view. Parking was very convenient. The breakfast was a great way for us to start our day.
Karen, 2-night trip

10/10 Exceptional

Very good

Me and my family are very happy to stay in this hotel when I come back to Gatlinburg TN 100%I will stay in this hostel God bless in USA.
Tilahun, 1-night trip

8/10 Very good

I enjoyed that it sat on the river with beautiful river views
Christina, 1-night trip

10/10 Exceptional

Love our stay

Excellent stay, the desk person was very friendly, helpful & courteous, The room was very clean. The cleaning staff also very friendly.
Larry, 1-night trip

8/10 Very good

it was a nice place. loved the balcony overlooking the river. bathroom shower needs upgrading. nice location on outside of main drag
Enrique Antonio, 3-night trip

4/10 Fair

The hotel needs tlc and employees were friendly but needed more training as to answer trolly and sightseeing questions.
Mitchell, 5-night trip

4/10 Fair

The room was filled with stink bugs. Pillow cases were dirty. The couch was not clean. The room also smells.
Sokeya, 2-night trip

10/10 Exceptional

Clean and friendly
Kelly, 4-night trip

10/10 Exceptional

Very good location, clean
Monserrat, 2-night trip

2/10 Poor

There were cockroaches in our room. I do not suggest this place to anyone. Bathroom was dirty and door handle was broken. Bed made a huge boom sound extremely loud when going to pay down on it because the box spring was mental and it was warped.
Antoinette, 5-night trip

10/10 Exceptional

Nice we enjoyed it. The room was very nice. Looked like it had been empty awhile without being vacuumed or dusted. Overall a very enjoyable stay. Thank you!
Lanita, 2-night trip

6/10 Good

It was okay
CARRIE, 2-night trip

8/10 Very good

It’s a gamble on what room you get. We stayed two separate times. First time the room had a mildew smell and the AC really needed a tune up because it was SO loud and squeaky. Second time was much better. Room seemed fresh, AC sounded much better. If you get a bad room, I’d recommend checking with the friendly front desk to see if you can switch. (We got in after midnight and were too tired to make a change so we didn’t ask). The rooms are spacious, generously fitting our family of 6 with a pull out couch in the separate sitting area. I would stay here again if we find ourselves in Nashville!
Megan, 4-night trip

10/10 Exceptional

Great Large Family Stay

Large, comfortable, updated, room with a large balcony on the river. Friendly, welcoming staff. Very easy check in and out. Definitely recommend.
Cassandra, 1-night trip

8/10 Very good

Respect

Was there for a family trip the staff was very friendly and professional
beverly, 3-night trip