Bedbug exposure — PROCEED WITH CAUTION
During our stay at the Radisson Hotel West Edmonton, we experienced a serious issue involving bedbugs. We observed a live bedbug crawling across the pillow in our assigned room and immediately reported it to hotel management.
We were moved to another room on the same floor. To our knowledge, this room was not inspected prior to the move, and during our own inspection we observed markings on the headboard that appeared consistent with bedbug fecal matter. By that point, our belongings had already been exposed.
We were concerned by how the situation was handled. Surrounding rooms did not appear to be isolated, and we observed guests continuing to occupy rooms adjacent to the affected area. The pest control response appeared minimal, and we were not provided documentation, guidance, or the name of the pest control company. Only a partial refund was issued.
This trip was especially significant, as we traveled to Edmonton to renew our vows, and we had priceless cultural and ceremonial items, including regalia and eagle feathers, with us. These items were exposed as a result of the circumstances, causing significant emotional distress and potential financial impact.
Due to the exposure and how it was managed, we are now facing additional costs and precautions to protect our homes.
Based on our experience, we would strongly encourage prospective guests to consider alternative accommodations.