I was travelling for business, and the reason I booked this hotel was its location, which is close to the Melbourne Convention Centre — literally a 7-minute walk.
The hotel was generally okay, and the breakfast was sufficient, but there could have been more selection in the buffet, as it seemed that the food options did not change during the five nights of my stay.
The staff require some training to be more friendly & welcoming to the guests. I hardly remember anyone ever saying good morning to me in the breakfast restaurant.
I had forgotten about the free bottle of wine, which was mentioned as a complimentary offer, but it was not in my room. During my stay, nobody from the hotel remembered this or brought it to me. It is a simple thing, but great things are normally achieved through small positive details.