Best Western has a real problem on their hands - they have removed features/amenities from their SureStay motels, to justify the price difference between these and their upper market brands... but leaving this really a bottom end room: yes it had a desk, but the chairs were so low, ie, didn't belong there, the desktop was at armpit level. The towels were bottom end. The soap was limited and miniscule etc, ie, their accountants did everything to cuts costs and emphasize the difference with their better brands... given there was no cost difference, one is better staying at a brand that has more years at low cost rooms, that are usable, a la, right next door in this case.