I came in the afternoon around 3:30pm, check in was easy, service clerk was attentive and greeted me within minutes as he was tied with other duties. The room looked clean, the beds were made, enough towels, but the air conditioning was not working. The windows can be opened but the screens were broken. With kids, that could be a fall accident waiting to happen. But by the night, it got hot, so without air conditioning, I ended up opening the windows to keep cool. But also the beds were really rough, I constantly woke up having to rotate to be comfortable. And then when I woke up, I woke up with a sore back. I just wished with the amount of money I paid for the room, the least the air conditioning should work. I felt like I was at a broken down motel and not at a Extended Stay. Ive stayed at a few before but this location just isnt it. This is just my experience I had here. Could things be improved? Absolutely.