First, we had an ocean view room, which cost more. The ocean view was a narrow strip of ocean over the roof of other buildings. Next, the bed was terrible. It was built into two walls, so that yiu could only get into the bed from one side and the doot of the bed. If you were on the right side of the bed, you literally had to crawl in. There was no chair in the room, so you were either on the bed or not. The pool service was horrible. Most of the loungers had a reserved sign, but the front desk said they were first come first served. But the pool staff said they were reserved. I found a corner to sit, and not once did the pool server staff ever approach me or ask if I needed anything. Multiple times they walked by, but ignored me.