Upon check-in, we were assigned a room with an overwhelming and unmistakable odor of mildew and mold. The smell was so pervasive that we immediately returned to the front desk to request a different room. Regrettably, the replacement room proved to be in even worse condition.
The room reflected a clear and ongoing failure in basic maintenance and housekeeping standards. Furniture and appliances were either missing, improperly installed, or left in disarray. Visible dirt, hair, and general uncleanliness were present throughout the space. Several fixtures showed advanced rusting, and the persistent mildew odor suggested prolonged moisture issues that had not been addressed. The overall condition of the room was not simply dated, it appeared neglected.
I understand that occasional oversights can occur. However, this situation went far beyond an isolated lapse. The condition of not one but two rooms indicates systemic issues in quality control, preventative maintenance, and housekeeping management.
Given the evident health concerns associated with mold exposure, particularly when traveling with family (our young children), we made the decision to leave the property altogether and secure alternative accommodations that met basic standards of cleanliness and safety.
This was not an experience aligned with even modest hospitality expectations. We will not be returning, and I strongly encourage management to conduct a comprehensive review of their maintenance protocols.