Have been here a number of times for family times. However, many things at the hotel do not work properly. the elevator works but is creaky and groans, several guests commented on it while riding in it. Our room toilet rocked on its base, same for my brother's room. We had maintenance man come to correct ours. He said there was nothing he could do. Wrong- toilets are supposed to be firmly mounted to the floor. The pop machine in the lobby didn't work, the printer in the business center didn't work, the oatmeal machine in the breakfast area didn't work. The breakfast selection was very slim, probably just enough to pass the Best Western inspection. The key cards didn't reliably open the entrance to the parking area. Bathrooms in the lobby area work locked shut so you had to go to your room for the bathroom. The last time we were here all of these items were not an issue. Next time we come to town we will book elsewhere.