Stayed with my son for an overnight stay before a sports tournament in Crawley the next morning. Just needed cheap beds for the night, and therefore it served its purpose, but you do get what you pay for. Receptionist for friendly and polite, though she did not explain anything about the facilities i.e. if/when the Spa was open, where to eat or how to order food, etc. Worked out for ourselves that we could order bar food. But the bar staff could really do with customer service training. From the unfriendly greeting, and being 'tutted' at when changing my order slightly, to being told when can go and get our own cutlery and condiments, it was just a very unpleasant experience. The rooms themselves are very dated, beds were pure spring mattresses that were not very comfortable, the bathroom door jammed every time, there were no sockets next to the beds ..... I could go on. But as I said, you get what you pay for and it served the purpose.