Very disappointing experience. I accidentally left my diamond ring on the bathroom sink when I checked out. I realized it shortly afterward and called the hotel, explaining exactly where I had left it. Instead of immediately checking the room, I was told the housekeeping staff had already left and that no one had reported finding the ring. I called multiple times, but each time I was given excuses rather than seeing any sense of urgency or meaningful effort to investigate. The ring was never found, which was extremely upsetting.
Unfortunately, this wasn’t the only issue during our stay. When we checked in, the toilet was dirty. I called the front desk and was told the cleaners had already left. They said it would be cleaned the next day, but even after housekeeping came, the toilet was still not cleaned.
Between the poor cleanliness and the lack of urgency in handling a valuable lost item, this was a very frustrating experience. I expected much better customer service and attention to guest concerns. Based on my experience, I would not recommend staying here.