The first night I was put in a room that was not cleaned. Beds were not made, stains on the sheets, and bathroom dirty. When I requested a new room, staff refused. As it was late and no time to find a new hotel we stayed one night. The next day, the toilet broke and maintenance only comes once a week so we couldn't get it fixed. Before I could check out the hotel, staff gave me a new room. The new room was clean which was a blessing. We left for the day and when we came back that night, the heater in the room didn't work. i went to staff to get a room with a working heater but staff refused to change my room since I already changed rooms once before. We froze the whole night. I will NEVER go back to this hotel. I understand older hotels but staff needs to be more considerate of their guests.