6/10 Bueno
30 de marzo de 2025
We were NOT greeted or made feel welcome from the moment we arrived to the time we checked out.
The lady running things is not friendly or personable. She never greeted us when we would come or go.
She was very defensive and annoyed when I brought up a couple issues.
There were two nights there were LIVE bugs IN the bed. My daughter was creeped out and slept on the floor. The lady’s response was they weren’t there when I cleaned it- No apology. I put the comforter in the laundry and she put it back on the bed NOT washed.
One day a man had to come and work on the ac, when we got back that eve the room smelled like a dead mouse for the next 3 days. When I let the lady know, her response was she, the ac man or housekeeper didn't smell it. Rather insinuated the smell was from food in the trash can stating there are no mice or dead mice.
The lady said absolutely NOTHING when I checked out to leave- NO thank you, good bye, have a nice day or come back.
I will not support a business who does not show simple common courtesy to those who spend thousands to support them. A little kindness goes a long way!
Cliente verificado
Viaje de 7 noches en familia
Opinión verificada de un huésped de Hoteles.com
