First, I'd like to commend your front desk representative, Payton. She was a delight, professional and accommodating. All my ratings are outside of her exceptional service. The hallways and rooms smell of mold and are not lit, just waiting for a fall and a liability for the hotel. Waiting until 7:00 a.m. for coffee is absurd - I recommend you change that to 6:00 a.m. While I waited in the lobby for the coffee, there were 8+ guests who came in for coffee and were as disappointed as I was that there was none. The following day, there was no half and half - poor planning, seems like there should have been a back up, easy. The grounds were not kept up with - each morning, there were empty glasses, trash, dirty towels. Disgusting. We were looking forward to sitting in the hot tub as well, but after seeing how many people were in it and seeing absolutely NOONE treating it with chemicals the entire time we were there, that was a hard no. The bar area is darling, I can imagine how fun it would be during ski season. The only saving grace that made our stay enjoyable was the beautiful grounds, the Adirondack chairs we sat on each morning and evening overlooking the river. We saw a black bear which was exciting and enjoyed a roaring fire made by wonderful Payton! We'd come back if some or all of these issues were resolved. Thank you - I'm not normally a complainer, but some of these comments are an easy fix and will help others have an enjoyable stay.