I actually tried to cancel after seeing the property. It was a very old 2 story, outside access motel and not at all what I was expecting from the photos online, and, when taking the Interstate exit ramp, spotted a very nice Quality Inn on a hill very near where this outdated one was located and thought that was it and felt confident not buying the trip insurance since I thought I knew what I was getting. Not. I checked in meaning to give it a chance, but upon entering the room, there was an odd smell, light and street noise were streaming in all around the door frame, the light over the sink/vanity didn’t work. Also didn’t feel safe there. The desk person was very polite and cooperative, and refunded my deposit. However the manager refused to refund the charge for the room which had been charged to my credit card, after Hotels.com tried 3 times to convince them.