Housekeeping was consistently poor. Beds were not properly made, towels were placed on unmade beds, trash bins were not emptied, and floors were not cleaned.
• The private plunge pool (a key reason for choosing this room category) was out of order for 2 out of 5 days. One day the pump was not working, and the next day the water was green and cloudy.
• Compensation offered (massage) did not match the issue, as we paid specifically for a pool villa and did not receive a functioning pool for a significant part of the stay.
• Apart from breakfast, all food had to be purchased separately and was priced high compared to the overall experience and maintenance level.
• Staff service was good and friendly, and the surroundings are beautiful, but maintenance and cleaning standards significantly reduced the value for money.