4 day staying, the key card to the room never worked, we had to be escorted every time, in the end, it is understandable the staff got tired and adopted a bad attitude. No security box in the room, neither in the front desk. Freezing temperatures the central heater makes a lot of noise rather than keep the room warm. Anyway, I was fooled by the high opinions in the platform, I cannot find an explanation other than it was promoted.