We where very disappointed at this hotel, we stayed here on out last visit to California, I cannot believe it could change so much. We reported issues with the wifi, air conditioning and you have to requested the room is cleaned everyday (this was not explained at checkin. The staff dealt with the issues as best as possible but acknowledged there was issues with wifi and the AC, also we should have been offered room service every day at check in. I filled in a report via hotels.com for the hotel management no response, Checking out today I commented to the reception, about the lack of contact, she said sometimes it takes a few days to receive the comments from hotels.com but having been there for 5 days we should have had contact by now. The receptionist tried to contact the manager the did not respond after 15 mins we left as we had an appointment, she said the manager would definitely contact me I requested via email as we are from the UK and we are not always connected to the phone system, guess what no response but I am not surprised.
It is sad that such a great place has become to run down and needs a lot of maintenance, the last few days we have had water on the floor of the common seating area plus some carpets that are trip hazards due to wear.