First, we were not advised ahead of time the pool was closed for renovations, they told us when we got there and of course we could not cancel because we would still get charged, second of all the Air conditioner was not working, the room was hot at 75°, turned the thermostat all the way down to 54° and still the room would not cool down, I called the front desk, after 15 minutes waiting for them to answer the phone I let them know and the guy said oh! Let me put put you on hold for a moment, had me on hold for 22 minutes and I hung up the phone and still had to sleep in a hot room. First and last time I stay there. My stay was on june 12, 2025 also called for an extra towel NEVER GOT IT