6/10 Bueno
9 nov. 2025
We have stayed here many times before and always enjoyed our stay. However this time when we checked in there was a power cut and we were informed that they were hoping for it to be restored at any time. 2hrs later still no power and no lights or running water in the rooms. Reception staff offered us a refund and to be sent to another hotel but we refused as the hotel suggested was a half hour drive in rush hour traffic and they couldn’t guarantee a room for us. So we stayed as my partner had chosen this hotel for the amenities even though we were unable to use them. Another couple who did decide to leave told us that power cuts have happened before at this hotel . Thankfully the bar staff let us know that the power was back on around 8:30 pm,so we could at least shower before bed. The room was nice but very stuffy even though we opened the windows we struggled to sleep both nights. Food was tasty but lukewarm.
KEVIN
KEVIN, viaje de 2 noches
Opinión verificada de un huésped de Hoteles.com
