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Mercure Surabaya Grand Miram

4.0 star property
Family-friendly hotel with 3 restaurants, near Tunjungan Plaza

Choose dates to view prices

In the heart of Surabaya's business district, Mercure Surabaya Grand Miram offers a tranquil oasis. Indulge in a rejuvenating spa treatment or unwind at the poolside bar while taking in breathtaking views from the sun-kissed terrace.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Free children's club
  • Health club
  • Sauna
  • Valet parking
  • Children's pool
  • Hot tub
  • Pool bar

For families (6)

  • Free cribs/infant beds
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Refrigerator
  • Connecting/adjoining rooms available
The current price is $27
$33 total
includes taxes & fees
May 26 - May 27

Why we love this property

Work, play, and unwind
This central business district hotel offers a business center and meeting rooms. Guests enjoy spa services and 24-hour room service after work.
Culinary paradise
Savor global and Chinese dishes at 3 restaurants with poolside views. Vegan, vegetarian, and organic options delight. A cafe and bar complete the scene.
Blissful spa escape
The full-service spa offers aromatherapy, body treatments, and hot stone massages. A sauna, hot tub, and garden create a complete wellness retreat.

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Classic Room, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Classic Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Twin Beds, City View (Classic)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 2 Twin Beds, City View (Classic)

  • 24 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Deluxe Suite, 1 King Bed

  • 48 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Privilege King Room, City View - 1 king size bed

Privilege King Room, City View - 1 king size bed | Premium bedding, free minibar, in-room safe, desk

Privilege King Room, City View - 1 king size bed

  • 30 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Privilege Luxe King, Ideal for Family - 1 king size bed

Privilege Luxe King, Ideal for Family - 1 king size bed | Premium bedding, free minibar, in-room safe, desk

Privilege Luxe King, Ideal for Family - 1 king size bed

  • 32 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Privilege Luxe Twin, Ideal for Family - 2 single beds

Premium bedding, free minibar, in-room safe, desk

Privilege Luxe Twin, Ideal for Family - 2 single beds

  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds

Premium bedding, free minibar, in-room safe, desk

Classic Room, 2 Twin Beds

  • 24 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed, City View (Classic)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 1 King Bed, City View (Classic)

  • 24 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Privilege, Suite, 1 King Bed with Sofa bed

Privilege, Suite, 1 King Bed with Sofa bed | Premium bedding, free minibar, in-room safe, desk

Privilege, Suite, 1 King Bed with Sofa bed

  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Privilege, Twin Room, 2 Twin Beds, City View

Privilege, Twin Room, 2 Twin Beds, City View | Premium bedding, free minibar, in-room safe, desk

Privilege, Twin Room, 2 Twin Beds, City View

  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Studio Suite Room, Ideal for Family - 1 king size bed

Studio Suite Room, Ideal for Family - 1 king size bed | Premium bedding, free minibar, in-room safe, desk

Studio Suite Room, Ideal for Family - 1 king size bed

  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

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About the neighborhood

Map
Jl Raya Darmo 68 - 78, Surabaya, East Java, 60189

What's nearby

  • Taman Bungkul - 7 min walk - 0.7 km
  • House of Sampoerna - 11 min walk - 1.0 km
  • Lapangan Thor Stadium - 14 min walk - 1.2 km
  • Surabaya Zoo - 15 min walk - 1.3 km
  • Surabaya Town Square - 2 min drive - 2.4 km

Getting around

  • Surabaya (SUB-Juanda) - 36 min drive
  • Surabaya Gubeng Station - 13 min drive
  • Surabaya Pasar Turi Station - 16 min drive
  • Tandes Station - 24 min drive
  • Ngagel Station - 18 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Pulau Sentosa, Seafood Market - ‬1 min walk
  • ‪Hurricane Grill - ‬4 min walk
  • ‪Pizza Hut - ‬3 min walk
  • ‪Coffee Cafe - ‬2 min walk
  • ‪Warung Bebek Mbak Roh - ‬5 min walk

About this property

Mercure Surabaya Grand Miram

Mercure Surabaya Grand Miram features a free kids' club and puts you just a 5-minute drive from Tunjungan Plaza. Guests can visit the spa to be pampered with hot stone massages, aromatherapy, or reflexology, and Trimurti Restaurant, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. An outdoor pool, a poolside bar, and a health club are other highlights.

At a glance

DONE

Hotel size

    • 257 rooms
    • Arranged over 14 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-out available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite valet parking (IDR 50000 per day)
    • Onsite RV/bus/truck parking (fees apply)
    • Electric vehicle charging point on site
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Grocery/convenience store
  • Children's menu

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Pool loungers

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Health club
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Locally sourced food is prioritized
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Some profits reinvested in community and sustainability
  • Local culture & ecosystem education
  • Renewable energy used
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path to elevator
  • Handrails in stairways
  • Front entrance ramp
  • Wheelchairs available on site
  • Visual fire alarm
  • Doorbell and phone notification
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool access ramp on site
  • Hardwood flooring in room

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Alarm clock
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Fireplace

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone
  • Desk chair

Food and drink

  • Chef
  • Refrigerator
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Uses some LED lighting
  • Recycling
  • Water-efficient showers only
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

The onsite spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Trimurti Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Reservations are required.
Lan Hua Chinese Restoran - This restaurant specializes in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Coffee Cafe - This café specializes in international cuisine and serves dinner only. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.
Ebisu - This restaurant specializes in Japanese cuisine and serves dinner only. A children's menu is available. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 158000 for adults and IDR 79000 for children
  • Airport shuttle service is offered for an extra charge of IDR 220000 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for IDR 350000.0 per night

Parking

  • Valet parking costs IDR 50000 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some water is reused through a grey water recycling system.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Mercure Hotel Surabaya

Mercure Surabaya

Surabaya Mercure

Mercure Surabaya Hotel

Mercure Surabaya Hotel Surabaya

Mercure Surabaya Java

Mercure Surabaya

Mercure Surabaya Grand Miram Hotel

Mercure Surabaya Grand Miram Surabaya

Mercure Surabaya Grand Miram Hotel Surabaya

Frequently asked questions

Does Mercure Surabaya Grand Miram offer free cancellation for a full refund?

Yes, Mercure Surabaya Grand Miram does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mercure Surabaya Grand Miram?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Mercure Surabaya Grand Miram?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Mercure Surabaya Grand Miram?

Yes, there's free self parking. RV/bus/truck parking and electric vehicle charging are available.

Is airport shuttle service offered by Mercure Surabaya Grand Miram?

Yes, an airport shuttle is available. The charge is IDR 220000 per vehicle one way.

What are the check-in and check-out times at Mercure Surabaya Grand Miram?

Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.

What is there to do at Mercure Surabaya Grand Miram and nearby?

Mercure Surabaya Grand Miram has a spa, an outdoor pool, and a health club, as well as a picnic area and a garden.

Are there restaurants at or near Mercure Surabaya Grand Miram?

Yes, there are 3 onsite restaurants, featuring international cuisine, pool views, and poolside dining.

What's the area around Mercure Surabaya Grand Miram like?

Mercure Surabaya Grand Miram is in Surabaya Center, a short 12-minute walk from House of Sampoerna and 6 minutes' walk from Korea Park.

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Reviews

Reviews

7.8

Good

7.8

Cleanliness

7.8

Location

8.0

Staff & service

7.2

Property conditions & facilities

Reviews

Verified

10/10 Exceptional

SURABAYA OCTOBER 2024

Really nice hotel. Rooms are good. Staff were all really super friendly and helpful. My only negative point was the prices in the hotel coffee shop. A beer was probably 3 times the cost of a bar outside so it felt like you were being ripped off to support the hotel and its staff.
Simon, 3-night trip
Verified

8/10 Very good

Okay for what you pay for
Kit, 1-night trip
Verified

8/10 Very good

SURABAYA JULY 2023

Nice hotel in a good location in Surabaya CBD. Staff were also very firendly and helpful. Like a lot of hotels post pandemic though the hotel is starting to show its age a little bit so will need renovating at some stage before too long.
Simon, 3-night trip
Verified

8/10 Very good

Was oké
marijke, 2-night trip
Verified

8/10 Very good

For Surabaya (as a non-tourist destination) I like staying here (many times) Nothing stands out, but nothing disappoints either. My rate would be 4 stars.
David, 2-night trip
Verified

6/10 Good

They gave me 2nd floor room. So noisy. Some fellas were banging and doing construction at 12:30am!
Dennis, 4-night trip
Verified

8/10 Very good

Staff were great but the service was so slow. Evening meal in the bistro was disgraceful but in the Japanese restaurant it was great but again, very slow. No quiet areas where you can bring your own drinks to sit and relax. Pool is not at all what is shown and you can't get an alcholic drink there either. Have to compliment your staff though.
Antonius, 7-night trip
Verified

6/10 Good

The TV was not working and couldnt get a usb charger / was pretty dark in the room
Michael, 1-night trip
Verified

4/10 Fair

名称はミラムではなくみラマｄす 設備が古くなってきており清掃が追いついていない
yoshio, 2-night trip
Verified

10/10 Exceptional

Gut
Ina, 1-night trip
Verified

10/10 Exceptional

tidak disediakan sikat gigi spt hotel lain
1-night trip
Verified

8/10 Very good

平價優質的飯店

地點：可。 交通：普通，位於Jl. Raya Darmo 大路上是少數有完整人行道的路，有公車，交通繁忙。 硬體設備：佳，有電視，空間可，不提供一次性牙刷牙膏。浴廁大，熱水器溫控不大好，水量足，有乾式分離。床、被、枕舒適性佳。有游泳池、健身房等設施。 清潔：乾淨，臥房地板是貼皮木紋地板，床單被套均乾淨。 服務：優，員工訓練有素也積極處理問題。 周遭環境：安靜，雖然在車水馬龍的大路上，但飯店內並不會聽到聲音。 網路：可，有提供免費wifi ，速度不錯。 停車場：有。 早餐：豐盛，可選擇是否加早餐。 價格：便宜，CP值高。
CHUN-WEI, 3-night trip
Verified

6/10 Good

Dusty Room lacking maintenance

We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.
1-night trip
Verified

4/10 Fair

あまり対応よくない
shingo, 2-night trip
Verified

6/10 Good

6박동안 객실 청소와 서비스 문제로 매우 불편했음. 타올부족으로 거의 매일 재요청을 해야했고 바닥청소도 깨끗하지 못했으며 세면대와 샤워부스는 배수가 잘 되지않아서 방을 바꿨음에도 불구하고 계속 막혀서 불편했음. 6박으로 체크인했는데 5박째 되는날 카드키가 안되서 연장해야했음. 같이 간 사람도 같은 문제가 있어서 카드키를 연장해야했음.
5-night trip
Verified

8/10 Very good

The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist
3-night trip
Verified

8/10 Very good

After all just 👌

It was ok The hotel is old but still nice Japanese restaurant was very expensive and the ramen noodles not so tasty.
Wielanda, 6-night trip
Verified

8/10 Very good

Mercure Surabaya review

Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants
KEKWEE, 2-night trip
Verified

10/10 Exceptional

Nice hotel, decent price, close to downtown, friendly staffs.
5-night trip
Verified

8/10 Very good

スタッフが愛想良くて親切だった。部屋はトイレの便座が上げたままにできず座らないと用を足せないなど若干のメンテが必要。
2-night trip
Verified

4/10 Fair

泗水美居

床單沒換有很大髒汙，早上8點服務生無故敲門，說要檢查廁所，我並沒有要求或通知要檢查廁所。昨天才搭飛機到泗水，一大早就被吵起來。
weija, 1-night trip
Verified

8/10 Very good

The hotel is value for money

Good hotel, friendly staff and good location. It is a bit crowded during day time but you can easily get a taxi or uber to go to various destination.
mohamed, 1-night trip
Verified

8/10 Very good

Goed hotel

Ligt vlak bij de luchthaven. Goed hotel met mooie uitstraling
John , 1-night trip
Verified

8/10 Very good

Family trip

Nice & clean hotel, quiet, comfort. But not close to the restaurant for night dinner
Eko, 1-night trip
Verified

6/10 Good

not good.. the room view is not city view ..but a rusty wall