We stayed at Masseria Montepaolo for 4 nights in August and it wasn’t the Puglian escape it sells itself to be. Upon arriving, I was told check in was at 3. I returned at 3 and was ignored for 25 mins, despite asking about check in. The staff then offered to take my bad to my room, I accepted but then had to go down and get it myself after 1.5 hours, despite asking multiple times during that period. Furthermore, on our first night there was a party at the hotel. This was communicated to the guests on check in as a set menu dinner, not a party with loud music, fireworks and 150+ people, that could all be heard from our room. This continued until 1:30am, when we had to go to reception to complain, we were also informed other guests had complained of the noise. Following this, our stay was a bit tarnished, however we were eventually compensated for half our first night. The rooms are small but nicely done with great aircon. Bathrooms could do with updating but they’re functional. The pool and surrounding area is tired, some sunbeds are broken, all umbrellas were ripped and there is visible mould on the plastic filter on the perimeter of the pool.