2/10 Poor
May 1, 2016
Poorly monitored hotel descriptions
We knew the moment we drove up to the hotel that this was a disaster. The state of the outside told you to prepare yourself and we were right. Having refuse the junior suite we had booked the other room we were shown was even worse. Fortunately the staff were good and a telephone call to the manager agreed that our reservation would be cancelled without penalty, which was good as we had booked 4 nights! However finding something else at 1700 hrs on a Friday night proved very stressful! The hotel descriptions advertised online sites really do need to be researched thoroughly and we will certainly be doing so in the future.
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