I booked Global Luxury Suites at Capitol Hill expecting a premium stay, but my experience was extremely disappointing.
Upon arrival, the lift access code didn’t work. As a foreign visitor without a U.S. phone, I couldn’t get help, and the building reception refused assistance for Global Luxury Suites guests. I only got in because a resident let me through. No one told me I needed to download the “Latch” app beforehand.
The apartment was freezing, no working heating and no clear instructions. Bedding was dirty — stained, with hair, and an extremely lumpy quilt. I arrived late after a long day of travel and had to find replacement bedding myself. The next day, “clean” bedding was delivered, but it was still poor quality. In the middle of the night, the AC started blowing cold air again despite being turned off.
I left after one night, requested a refund, and had to pay last-minute hotel rates. The company refused to refund the unused nights. Hotels.com, the D.C. Attorney General’s office, and my card issuer all tried to contact the merchant with no meaningful response.
Looking at other reviews, my experience is not unique — others report the same issues: dirty linens, broken access codes, no reception, unresponsive staff, and freezing apartments. This is not a luxury property, and their practices feel like a short-term rental scam.
Recommendation: Avoid Global Luxury Suites at all costs. There are far better options in D.C. that will actually deliver what they promise.