Last year, The Westin Mina Seyahi provided a faultless experience with impeccable service and a family-friendly atmosphere. However, this year’s visit was deeply disappointing, with a noticeable decline in service and standards. Management has shifted focus to a business and influencer clientele, leaving families feeling sidelined. For example, children under 12 are now barred from some restaurants we enjoyed last year, which greatly impacted our experience.
Service quality has deteriorated significantly. Staff who previously engaged warmly with children were indifferent this time, and basic service standards were lacking. On several occasions, starters were cleared with the cutlery, but no replacements were provided for the mains, leaving us to request or fetch cutlery ourselves. Staff rarely checked on us to ask if we needed drinks or if everything was satisfactory, unlike last year when they were proactive and attentive. Language barriers further complicated interactions, as the staff’s level of English was noticeably poor.
The only positives were the hotel’s location and cleanliness, which remain excellent. However, the drastic decline in service and the shift away from catering to families make it hard for us to consider returning. While we understand the desire to appeal to a new clientele, many families visit to escape the business world, not to feel excluded by it. We hope management reconsiders their direction and works to restore the high standards.