Brilliant hotel. We had a lovely welcome by the lady on reception after a long journey and arriving much later than we were due to. We were tired , but the lady made the check in seamless and couldn't do any more to make us feel really welcome.
The room, even though it was one of the road facing rooms, was extremely quiet, as the road is not one that has passing traffic so extremely quiet, and borders on to the park that circles the old town.
We did have a problem with the air conditioning, and the room did get quite warm a couple of the nights, as for some reason, the Aircon goes off by itself in the middle of the night, so we had to contact reception to change the settings for our room which seemed to sort it (they seem to control the Aircon from reception, although you can change temperature in the room from the panel inside the room).
We didn't try the food in the hotel, so can't comment on the quality, although if the service is anything like the service at reception, it will be good.
If we ever return to Krakow we would definitely look up this hotel for availability as had a fantastic experience here. Thank you to all the staff.