It was clean and big, with cook top, full refrigerator, microwave and coffee machine, sink. The thermostat did not work but the window AC unit worked fine. The shower was nice but I ran out of hot water before a regular length shower ended.
I was on the 2nd floor and literally, all night long, it sounded like the people above me were moving furniture. At one point, something hit the floor so hard it sounded like somebody dropped a barbell. I could hear a child running back and forth across the floor. It went on from 10 pm to 2 am, when I had to get up to catch an early flight. I did not complain to the desk as it wasn’t their fault.
I used their hotel parking and their shuttle to and from the airport. The hotel's shuttle was on time and extremely convenient, and cheaper than airport parking. I highly recommend this hotel for taking trips out of Knoxville airport. Just make sure you get a room on the third floor.