We had a bad experience traveling to Kansas City and were a little frazzled. Our circumstances required an earlier check in time, so I called ahead to see if it was possible. Initially, they were unsure, but checked the rooms/housekeeping and called me back within the hour to let me know we could check in early. That small gesture meant so much to our family. Marsha, at the front desk, was so kind and accommodating. The staff and Marsha made sure we had everything we needed. The room was clean, roomy, and inviting. We would highly recommend this hotel to anyone.