This place is a serious DUMP. This place should be torn down - it's clearly not safe looking at the sloped hallways and rickety stairs.
We stayed for one night in Room 7 with the double bunk twin beds. The experience was like staying in a hostel. The beds were squeaky, one of the ladders was off the hinge, two of the outlets didn't work, there was only one small light for the entire room and then a lamp in the closet area, the bathroom fan worked only half of the time, the fridge light turned on but it did not get cold, and the door to the room would only close with a firm yank.
The absolute worst part was that none of the 4 beds came with a top sheet!! There was only a fitted sheet on the mattress, one scratchy blanket, and one lumpy pillow per bed.
I walked over to the office (in the snow) at a little after 11pm. I called and rang the doorbell and eventually a person slumped over from the back to open the door. I asked her for sheets for the beds. She looked at me like I was from Mars and then said "there are no flat sheets for those beds." I was flabbergasted, but politely said that we absolutely need sheets. She found 4 double-sized flat sheets and begrudgingly handed them to me.
I paid $430 for this room which is beyond ridiculous for a room where many things were broken and sheets weren't provided. YUCK.
How can I ask for a refund?