I booked the suite; originally it was supposed to have a fireplace but they told me the one with the fireplace wasn’t available. No discount or anything provided. Then when I get to the room, the mini bar wasn’t stocked (which is something I utilize) and when I called down to get it stocked, they never came. I then went to use the bathroom and there was no soap. I called down and asked for soap, they said they would be up in a half hour but didn’t come for 2 hours (I had actually forgotten by that point). Then, I ordered food from the restaurant and asked to bill it to the room (it’s a $200 deposit so I figured they could do that); but they totally didn’t; I had to pay for it upon checkout, which isn’t the end of the world, just an extra thing on top of everything. Also, I got stuck in the elevator. Literally stopped for 5 minutes. Scariest 5 minutes ever; I couldn’t tell if we were on an actual floor or suspended in the air.
Also, the treadmill in their “gym” was smashed with glass everywhere. Honestly, not the greatest stay. Breakfast was fabulous though.