8/10 Muy bueno
14 abr. 2025
Hotels.com said check-in was 4-7. We got a call as we pulled in the driveway saying that check-in ended at 5. Since we were there they checked us in. After that point there was no one on property who could provide any service. There was no ice in the building kitchenette. At 5:30 we texted the number provided for ice to the kitchenette but there wasn’t a response. At 8 pm we called a number and left a message with no response. I think at 5:30 pm there should be someone in the hotel to provide basic service. The room was spectacular but if something had been wrong there would have been no one to help us. The property is gorgeous but the service is lacking for a hotel of its size.
Cliente verificado
Viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com