4/10 Regular
9 sept. 2025
Disappointing Experience
The reviews were good and this was close to a business matter I needed to take care of. Got in very late (early) and took forever to come to window. Understandable of the time so I overlooked that. I drove all night to get here, and asked if they had a late check out so I could sleep for a couple hours before leaving. The man said 1 or 2 pm was fine. I thanked him and said 2pm would be great. At the end he circled where he put us down for a 1PM check out. Okay well. Not 2pm but okay. Then after getting back in the morning and finally falling asleep for 20 mins - I had 2 people banging on my door and telling me I needed to pay - check out is at 11am. I had to explain several times but then didn't understand me well due to language barrier. They finally understood but by this point I was beyond frustrated and couldn't go back to sleep so I left. I wanted to love it, but people get late check outs sometimes because its for a good reason. I had this room from 6AM till 1230PM and was gone from 9AM till 1130AM. I should have just slept in my car.
Tracy
Tracy, viaje de negocios de 1 noche
Opinión verificada de un huésped de Hoteles.com
