2/10
We booked a two bedrooms, but from check-in until the next morning, the central air-conditioning system was filled with a strong smoke smell. While the hotel staff was responsive—delivering an air purifier to our room after we complained—the root issue (smoke odor in the central AC) was never resolved.
This was particularly disappointing as we were traveling with children and elderly family members, making the poor air quality unbearable. The hotel itself is well-maintained, but this oversight significantly impacted our stay.
Cliente verificado
Viaje de 1 noche en familia