2/10 Mediocre
25 de enero de 2025
Mark Higgins
I booked this hotel through Hotels.com/Expedia as I was due to travel home from Alberta back to Saskatchewan. Two hours after booking Environment Canada issued a Travel not Recommended warning due to a blizzard moving across the province. I decided to take the safe option and travel the next day, therefore not putting my life and others at risk.
I requested a refund due to the extreme weather event and was told bye the hotel they wouldn’t issue a refund. So I contacted Expedia and they also are denying a refund too. I’m out of pocket $100 and I suppose I got home safe. But this policy on behalf of both parties isn’t right. There should be some sort of conditional compensation or the offer to rebook the hotel in future.
Mark
Mark, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com