Horrendous. Bed bugs!!! Broken AC, shower, shower door, running toilet, broken mirror, rising damp, damn smell, noise. Not to mention other smaller issues like stained sheets. NO ONE at check in, nor check out. No manager in between either. Only glimpsed a house cleaner once (only spoke Italian). Text with owner/manager was our only contact, and she made NO effort to come address the issues, and eventually ignored my texts. Other guests complained of no hot water and no AC also. They didnt have the owners contact info, so u shared it with them. Owner missed two appointments to meet with her, wasting my time in Venice. Ive traveled many many countries on a budget, including the poorest regions in Africa and Asia and South America. Have never experienced anything luke this. This is not a cheap hotel at $150 per night. The Hilton is only $20 more, but at 8pm after long travels, we could not walk a further 40min to another hotel!
In travel, especially on a budget, one is bound to find "quirky" accommodations. The owner/manager's best intentions to provide a pleasant experience, is most often the difference between a recommendtion and a complaint. This is a complaint.