Booked and paid for a room on Sep 13 for a two-night stay starting Oct 2. Arrived after midnight to check in and learned they had canceled my room. I was first told there was water damage and that multiple rooms were closed due to flooding, but later learned the hotel had overbooked. Due to a football game and a friends-and-family weekend at Virginia Tech, there was nowhere else within a 2-hour drive with availability. We ended up sleeping in our vehicle at a rest stop with 2 small children and drastically alter our plans. Then we spent 1 hour and 41 minutes on hold with Hotels.com trying to get a refund. They kept saying they couldn't reach anyone at the facility to verify. Oddly enough, the desk staff member was out back behind the building for at least 20 minutes while I sat in my vehicle, on hold, in the parking lot. I frequently travel and check into hotels, but this was a first.