8/10 Muy bueno
13 ago. 2025
Good apartment; confusing check-in instructions
The apartment itself is excellent. It's at a very convenient location. The living room, kitchen, bathroom and bedroom are nice and clean. However, at night it's super noisy outside. Noise from the pubs nearby is not the worse - seagulls cry all night long. Make sure you have ear plugs with you if you stay here.
The management and communication are indeed quite disappointing. Shortly after the booking I received the management's message (via hotels.com) saying "Two days prior to your arrival, you will receive an email prompting you to complete your online check-in. This step is mandatory, as completing your online check-in will provide you with full access details to your apartment." I received no such email at all, and there was no communication whatsoever about check-in instructions. Only when I called their number on the day of check-in did they confirm that I would receive access code at 2:30pm that day.
Another problem is that I booked the "Apartment, Private Bathroom, City View", which has two bedrooms according to the property description. The room I got only has one bedroom. It's not a problem for me and my husband, but the guests booking it might not be a couple. If two friends book the apartment thinking there are two bedrooms, they will be shocked to find out that they have to share a bed (unless one of them sleep on the sofa).
Cliente verificado
Viaje de 2 noches
Opinión verificada de un huésped de Hoteles.com
